Email to MLGW: request assistance...outatanding balance

This is my second email today. I responded earlier to Voicemail message received Thursday, 6:51pm. I checked my account online, and I was unaware of huge outatanding balance. In viewing past TruePay payments for which I trusted my confirmations, I found that some past months had been returned.

As mentioned in some previous correspondance with your customer service, I have multiple disabilities. Neurological deficits make it particularly difficult to track things. I have managed by automating my fixed bills and keeping to strict $200 MLGW online monthly payments. I cannot figure out the current status of my account. I asked for a stop payment months ago to remedy an error I made in my method of payment, but I never intended for any of the following payment cancellations.

Unable to resolve with bank today, I will attempt next business day. I went ahead and made $100 online payment to show good faith.

Right now I am just overwhelmed by the magnitude of my illness and cosequent disabilities, increased utility costs. I am using space heater currntly. I cannot afford the repair needed to my central heat and air, nor do I trust using the fireplace which has never been inspected or cleanned. I also had water damge from leak of unknown source. I had to cut off downstairs water. This weeks sudden freeze spell has me quite frighten. I appreciate any special assistance MLGW can provide or other resources you can refer.

EMAIL:MLGW: higher bills, though reduced usage

>>> <> 6/25/2006 1:53 AM >>>
Unfortunatelly, I continue to have unexpectedly high than expected bills, even though I have tried to reduce usage (thermastat not less than 75 for ac,use fan,little usage of lights or stove, blinds always closed, south windows blacked out with sheets also) yet my bill keeps, going up, I am currently very ill and I can;t do w/o ac. As always, I will pay as much as I can. The past year I have had to change my utility budget from 75-150 to 200 although I am sure that my consumption should be less due to an extended illness that has me bedridden. I will make an online payment of $200.00 before Jun 30 and try to catchup as soon as I can. I would appreciate any suggestions on getting control over my usage without affecting my health.